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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Renee Phillips

July 1, 2024

5  out of  5 rating by Renee Phillips
"I pay my renters insurance and my life insurance at the same time. I feel very comfortable there."
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Christian Heaton

June 29, 2024

5  out of  5 rating by Christian Heaton
"Friendly staff and quick service. I have come into the office a few times and each time I was greeted warmly and taken care of quickly. You can't ask for more than that 😀"
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regina cox

June 11, 2024

2  out of  5 rating by regina cox
"They are quick to take a payment but not on doing there job right ."
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Bradford Taylor

February 13, 2024

5  out of  5 rating by Bradford Taylor
"Jennifer Bolan has been awesome! We appreciate the ease and professionalism of this State Farm agency."
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Sandy Boykin

February 2, 2024

5  out of  5 rating by Sandy Boykin
"Justin and his staff have taken very good care of my and my family's insurance needs. They are always so friendly and helpful from the smallest question to any major issue I was having. Glad they are my insurance agent because I have had agents before that didn't care if they helped."
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Daleene Wade

October 3, 2023

5  out of  5 rating by Daleene Wade
"Just converted our old Term Life Policies to permanent policies! Tammy was amazing as always!! Did all of it over the phone!!"
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Greg Thompson

September 19, 2023

1  out of  5 rating by Greg Thompson
"This is the worst insurance experience I’ve ever had. I became a customer because I wanted to support local business in Houston, but that turned out to bite me hard. Earlier this year I added a 2nd car to my plan and they inexplicably charged me $180 for doing so, added to my bill over the next 3 months. I called to ask why and the ladies in the office never have any clue about my questions, even after they hang up and go ask someone. They called me back and STILL could not explain why I was charged so much just for adding a vehicle, which was on top of the insurance rate for that vehicle. Once the 3 months were over, my bill finally returned to the amount it should have been in the first place, but it wasn’t long before they started raising my rates for absolutely no reason. I had a multi-line discount that was canceled for no reason and all of a sudden they started charging me 40% more for my original car I first added to the plan. My bill changes literally EVERY month and they told me there is no way I can pay 6 months in advance - they force me to pay every month and they use this to their advantage - my bill hasn’t been consistent for 2 months straight all year. This is insane. The lady at the office told me that Shelby would call me himself to explain everything but that call never happened. I don’t trust these people anymore. It’s just a bunch of high fees and broken promises."
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Terry Wiseman

June 23, 2023

5  out of  5 rating by Terry Wiseman
"All great workers! Thank you so much"
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McKayla Wilkins

June 13, 2023

5  out of  5 rating by McKayla Wilkins
"Hello, I’ve been using StateFarm for our homeowners insurance along with our vehicles and many other things for many years. You are greeted with a friendly StateFarm family service team and you will always be guaranteed a smile on your face when you leave! If you don’t have insurance I’d definitely recommend StateFarm!"
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Tina Salazar

May 25, 2023

5  out of  5 rating by Tina Salazar
"Tammy, Darby and all of the professional yet personable staff are the Best! ANYtime I have ever asked a question, needed a printout, a quote or information they have taken the time to get the information correct and quickly respond! They are a United team that can assist anyone with anything. I have never called or gone in when whoever was there stammered and struggled to help me. No call has ever been treated as unimportant or a hassle. In the office is eye to eye contact and they articulate and break it down till you understand it! Please don’t change!!! State Farm Insurance - Justin Shelby office in Houston, MO! You are the Best Team!"
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Preston Wade

March 16, 2023

5  out of  5 rating by Preston Wade
"I love Tammy my mommy the mostest"
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Jessica Dzurick

March 6, 2023

5  out of  5 rating by Jessica Dzurick
"Everyone at State Farm is very helpful. Every time I have had an issue with my account they have solved the problem promptly."
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Marilyn Friend

March 6, 2023

5  out of  5 rating by Marilyn Friend
"This team is so informative and care about there Clint’s. I want to thank Tammy Wade and her staff."
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Viki Narancich

February 23, 2023

5  out of  5 rating by Viki Narancich
"I have used State Farm for my auto insurance since I started driving and been through every agent that has came through since then. Justin and his staff have been helpful multiple times with our auto, home, renters, life insurance, and retirement portfolios. The staff is top notch and quick to help with questions. I'd definitely reccomend checking them out if you ever need insurance, loans, or retirement options."
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Larry Wade

February 23, 2023

5  out of  5 rating by Larry Wade
"Very helpful staff!"
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Ally Morgan

February 16, 2023

5  out of  5 rating by Ally Morgan
"Telisha took care of our claim very fast!!"
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Jennifer Scheliga

February 16, 2023

5  out of  5 rating by Jennifer Scheliga
"The customer service from the ladies in the office is beyond amazing! Helpful and caring for every customer they work with!"
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Stetson Morgan

February 2, 2023

5  out of  5 rating by Stetson Morgan
"This office has veen so helpful! Super fast and convenient. I have never had any problems."
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Tory Wade

February 2, 2023

5  out of  5 rating by Tory Wade
"State Farm in Houston, MO is all for the needs of the customer! Tammy always goes above and beyond to be helpful. Great service, great people!"
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Jeff Cosby

January 17, 2023

5  out of  5 rating by Jeff Cosby
"Just went in for a notarized stamp and walked OUT with renters and auto insurance plus the notarized was free ... Good people great service and very helpful😎👌 Top shelf in my book!!"
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FarmHouse Entertainment

January 12, 2023

5  out of  5 rating by FarmHouse Entertainment
"Great people to work with, good insurance! Will be going back!"
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Teresa Arthur

January 9, 2023

5  out of  5 rating by Teresa Arthur
"Tammy is always so helpful anytime I need something. She is friendly, professional and takes care of any requests very quickly. It is a huge relief to have her helping me!"
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Cody Dewitt

January 6, 2023

5  out of  5 rating by Cody Dewitt
"Have been fair on prices and everyone there is really nice and understanding and I recommend them to anyone that needs insurance"
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Jay Sullins

January 5, 2023

5  out of  5 rating by Jay Sullins
"Tammy Wade and all the staff have been excellent at Justin Shelby State Farm! I have most everything insured there. They are always willing to help and get back to me asap when I have questions. I love the coverage and prices!"
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Ty Wilkins

January 5, 2023

5  out of  5 rating by Ty Wilkins
"My claim was handled very quickly. Thank you Telisha!"